Refund policy

Article 1 (Scope of application)

This policy isAFJ Jewelry operated by Co., Ltd. (hereinafter referred to as "the Company")E.C. This policy applies to transactions between the purchaser (hereinafter referred to as the "Customer") and the Company regarding returns, exchanges, and refunds (hereinafter referred to as "Refunds, etc.") of products on the Site (hereinafter referred to as the "Service").

If there is a conflict between this policy and the "Terms of Use", "Purchasing Guide", etc. established on this service, this policy shall take precedence.

Article 2 (Subjects and conditions for refunds, etc.)

  1. We do not accept returns, exchanges, or refunds for products due to customer circumstances (different from image, size does not match, wrong order, etc.). When placing an order, please check the details carefully before placing your order.
  2. Notwithstanding the preceding paragraph, we will accept returns, exchanges, or refunds only in the following cases:

    (1) If you receive a product different from the one you ordered (wrong delivery)
    (2) If the product is damaged or soiled upon arrival

Article 3 (Procedures for refunds, etc.)

  1. If you have received a product that falls under Paragraph 2 of the preceding article and wish to receive a refund, please contact our inquiry desk by email or phone within 7 days after receiving the product (including the day of arrival).
  2. We will send you a "Return Authorization Number (RMA)” will be announced.
  3. The customer must return the product using the method specified by our company, and after receiving and inspecting the returned product, our company will decide whether or not to issue a refund.
  4. As soon as it is determined that a refund is possible, as a general rule, Within 14 business days We will process the refund to your designated payment method (same as the original purchase or specified by our company). Please note that if you wish to receive a refund using a payment method other than the original purchase method, you may be required to pay certain fees.
  5. If our company determines that the product has been used fraudulently or falsely declared, we may refuse a refund, etc., and return the product to the customer.

Article 4 (Return shipping and handling charges)

  1. Regarding refunds, etc. in cases that fall under Article 2, Paragraph 2, our company will bear the return shipping fee and re-delivery shipping fee.

Article 5 (When refunds cannot be made)

If any of the following apply, we will not be able to accept refunds, etc., even if there is a reason specified in Article 2, Paragraph 2.

  1. If you contact us after 7 days have passed after receiving the product
  2. If the product is damaged, soiled, altered, or lost due to the customer's responsibility.

Terms of Use (Important matters regarding custom-made and processed products)

Some of the products sold through this service are custom-made products that are individually processed and produced using materials and souvenirs provided by customers. Please read and agree to the following before placing your order.

No.6Article (About cancellation/non-returnability)

For custom-made products, we will begin the carbonization and synthetic processing process immediately after your order is confirmed, so we cannot accept cancellations, returns, refunds, or returns of items you have kept after your order is confirmed.
The customer acknowledges this point in advance.

No.7Article (Processing risk of entrusted items)

  1. Although we take great care in processing, there may be cases where processing becomes difficult due to the following reasons during pre-processing inspection or during the processing process.
    　(1) If the deposited item is determined to be unsuitable for carbonization
    　(2) If the stored item is damaged or damaged due to force majeure.
  2. If the preceding paragraph applies, we will promptly contact the customer and discuss the preparation of alternative materials.

No.8Article (clarification of non-refundable items)

Due to the nature of the processing process, refunds are not available for custom-made products and processed products as stipulated in the preceding articles, regardless of completion or results. However, this excludes cases caused by our company's intention or gross negligence.

No.9Article (Changes to Terms)

The contents of this policy may be revised without notice in response to amendments to laws, changes in service content, changes in logistics and processing costs, etc. The revised contents shall become effective from the time they are posted on this service site.